Workshops & Webinars

Building Cultural Competence to Communicate, Work and Manage Across Cultures

Audience:  Executives, managers, educators, students, law enforcement, community members

Diversity has powerfully positive proven advantages and benefits. Research and real-life results demonstrate that heterogeneous, diverse groups outperform homogeneous ones.  Essential to success is your cultural competence. This workshop examines the major challenges to intercultural communication.  You will acquire tangible tips and tools to bridge gaps and problem solve.

Outline

• Introduce intercultural communication models.
• Heighten awareness of your cultural identity.
• Identify challenges to communication across cultures.
• Contrast US American culture with other cultures.
• Describe ways to bridge verbal and nonverbal language.
• Identify strategies to overcome stereotypes and bias.
• Practice effective responses to ease tensions during cultural collisions.
• Determine strategies for teambuilding and relationships.

Outcomes

1. Reinforce Diversity and Inclusion Mission Statement.
2. Reduce complaints, conflicts, risk of litigation.
3. Improve service to increase customer loyalty.
4. Save time and costs to meet short and long-term goals.
5. Greater employee retention with more positive workplace.
6. Increase productivity and profitability.

Religious Diversity in the Workplace

Audience:  Executive, managers, employees

Religion is often avoided until there is a problem. This workshop provides you the confidence to discuss religion as it relates to the workplace.  Review the Religious Accommodation requirements, religious practices related to dress, food, holidays, and prayer. Identify ways to accommodate requests for religious practices.  Strategize solutions to create a hostile free, inclusive, religiously diverse workplace.

Outline

• Describe latest demographics of national and worldwide religious identity.
• Introduce definition of religion according to the Religious Accommodation Law.
• Review employer requirements based on the Law.
• Gain overview of religious beliefs and practices.
• Identify ways to prevent and respond to harassment or hostilities targeted at an employee’s faith or nonfaith.
• Develop tangible ways to ensure inclusion in religiously diverse workplaces and communities

Benefits

1. Reinforce Diversity and Inclusion mission.
2. Establish business case for religious diversity.
3. Increase savings with more loyal workforce and customers.
4. Prevent litigation and recover from unintended offenses.
5. Apply best practices for long lasting business results.
6. Establish reputation as a Diversity and Inclusion Employer.

Communication and Conducting Business with Arabs

Audience:  Executive, managers, employees

What is most important to establish trusting relationship with Arabs?  How do you manage differing timelines in business? What are the protocols to avoid a cultural offense?   How do businesswomen establish credibility?  What do you need to know about Islam and its influence on business? How do you save face when conflicts arise?

According to the Zogby Poll, the primary request by Arabs of US Americans is to show respect by learning about the history, religion, culture and people. This workshop develops your awareness, knowledge and skills to improve your communication to interact and conduct business with Arabs.  Learn the commonalities, complexities and nuances during encounters with a diversity of Arabs. Explore real life situations of business failures and successes.  Each workshop is tailored to a specific country or general region.

Outline

• Heighten awareness of histories, cultures, religions, current realities.
• Identify commonalities and contrasts between Arab and US American cultures and values.
• Provide overview of Islam and religious practices as it relates to business.
• Dispel misinformation and stereotypes about Muslims and Islam.
• Describe strategies to overcome misperceptions of Arabs and Americans.
• Identify ways to bridge verbal and nonverbal language gaps.
• Identify business protocols to strengthen relations and reputation.

Outcomes

1. Reinforce Global Diversity mission.
2. Establish business imperative for cultural competence.
3. Strengthen reputation for growth.
4. Prevent misunderstandings, offenses, conflicts.
5. Lead with best practices for long lasting success.
6. Increase savings, profits and peace.

Engaging with Muslims & Arab Americans

Audience:  Law enforcement, first responders, government employees, community leaders

Strengthen and improve outreach by developing your capabilities to communicate and build relations with Arab and Muslim American communities. Cultural Competence increases your awareness and knowledge of cultural norms and religious practices.  Apply proven strategies to establish collaborative partnerships to deescalate tensions, reduce crimes and increase safety for Americans across faith, race, ethnicity and national origin.

Outline

• Review demographics and history of Arabs and Muslims in U.S.
• Describe misinformation and stereotypes between Arab, American Muslims and law enforcement.
• Review Islamic beliefs and religious practices of prayer, houses of worship, religious texts, holidays, dress, food.
• Identify ways to bridge verbal and nonverbal communication gaps.
• Develop outreach plan to deescalate tensions and prevent misunderstandings.
• Determine strategies to establish and improve relations

Outcomes

1. Less callbacks and conflicts.
2. Greater trust with community.
3. Reduce harassment, hostilities, hate crimes.
4. Strengthen community and police engagement initiatives
5. Safer, more secure communities
6. Officer and public safety

Disability to DiverseABILITIES: Fostering an Inclusive Work Environment

Audience:  Executives, managers, employees

Changing demographics and the “graying” of America, one out of five Americans live with a disability.  However, this population faces an overwhelming unemployment, only 2 out of 10 employed.  People with disabilities face major barriers of stereotyping and discomfort by others when seeking employment or advancement in the workplace.  How do you champion yourself as an employer of choice? Learn and share how you can lead, as an organization to foster a fully inclusive, diverseABILITY workplace.

Outline

• Define Disability, Diverse Ability, and Review ADA employer requirements.
• Introduce and review business imperatives of a diverseABILITY workplace.
• Review the demographics and trends of Americans living with disabilities.
• Describe barriers people with disabilities face in the workplace.
• Identify strategies to build an inclusive, disability-friendly work environment.

Benefits

1. Reinforce Diversity and Inclusion Mission Statement.
2. Attract and retain people of high work quality.
3. Select from highly motivated, innovative pool of candidates.
4. Greater employee retention with more positive workplace.
5. Increase productivity and profitability.